Digee / Agent catalog / Business services
AI agents for IT and software companies.
An AI agent is a program that answers common customer questions for your IT or software company and sorts incoming requests. It works in your support system, help guides and email, and your team always decides what gets fixed and when.
What does it look like in practice?
ExampleA customer cannot log in
- Comes in
A customer writes to support that they cannot log in to the app.
- Agent
The AI agent finds the password reset steps in your help guides.
- Agent
It sends them step by step and asks whether it worked.
- Comes in
The customer replies that logging in still does not work.
- You
A technician receives the case with its full history and solves the problem.
- Result
The customer did not have to repeat anything, and the technician handled only the hard part.
What can it do for you?
- 01
First-line support
Answers common customer questions from your help guides. Anything more complex goes to your technician.
- 02
Sorting requests
Sorts requests by type and urgency, so you know where to start.
- 03
Updating documentation
Suggests additions to your help guides based on solved cases. You approve what gets published.
- 04
Summaries for sales
Turns customer conversations into an overview of their needs for your sales team.
What stays with you?
The AI agent does not change customers' settings, fix bugs in the software or promise anything – that stays with your team.
Works in your tools
We connect it to what you already use: helpdesk system, documentation, email, chat.
Nothing to buy or install
The agent runs in the cloud on a server we provide. You use it in your browser.
You have the final say
The agent only prepares. It does nothing important without your approval.
How to start?
In a free consultation we go through your normal week and pick one task to start with. How much time it saves, we work out from your real operations.
Discuss this industry →