Digee / Agent catalog
Agent catalog.
Possible tasks for 23 industries – from clinics and online stores to manufacturing and transport. Each one shows what the agent prepares and what a person always decides. We adapt every solution to how you work and the tools you use.
Agent preparesPerson decidesEach task has a clear limit: what the agent prepares and what a person decides.
Municipalities and towns
Incoming mail, the same questions from citizens again and again, and meeting minutes.
e.g. Sorting incoming submissionsTopic, department and a suggestion of who should handle it.An officer confirms the assignment and opens the file. 4 tasks in detail → Public sector and educationSchools and education
Questions from parents and applicants, applications and absence notes.
e.g. Questions from parents and applicantsA draft reply based on the school's information.School management handles exceptions and complaints. 4 tasks in detail → Health and careHealthcare
Phone calls about appointments, reminders and paperwork.
e.g. Booking and rescheduling appointmentsA suggested appointment.A nurse confirms the appointment. Priority cases she assesses herself. 4 tasks in detail → Health and careVeterinary clinics
Appointments, vaccinations and questions from pet owners.
e.g. Vaccination and check-up remindersA list of animals due for a reminder and the message text.The clinic approves the wording and the rules. 4 tasks in detail → Health and careBeauty, hair and wellness
Bookings via messages, rescheduling and gaps in the calendar.
e.g. Bookings from messagesA suggested slot based on the calendar.The salon confirms the booking. 4 tasks in detail → Health and careGyms and sports centres
Membership questions, class bookings and cancellations.
e.g. Membership and price questionsA draft reply and recommendation.Reception handles discounts and exceptions. 4 tasks in detail → Finance and lawAccounting and tax firms
Retyping documents, chasing clients and tracking deadlines.
e.g. Processing documentsExtracted data with uncertain items marked.An accountant checks and books them. 4 tasks in detail → Finance and lawLaw firms
Taking on new matters, searching case files and tracking deadlines.
e.g. Onboarding new clientsA brief case overview and a list of documents.The lawyer decides whether to take the matter. 4 tasks in detail → Finance and lawInsurance and financial advisors
Collecting documents from clients, contract anniversaries and paperwork.
e.g. Collecting client documentsA list of received and missing documents.The advisor assesses the client's situation. 4 tasks in detail → Real estate and constructionReal estate services
Enquiries outside office hours, time-wasters and writing listings.
e.g. Collecting and sorting enquiriesAn overview of enquiries by urgency.The agent decides whom to contact first. 4 tasks in detail → Real estate and constructionProperty management and homeowners' associations
Fault reports, tenant questions and payment reminders.
e.g. Taking fault reportsA complete report with a suggested tradesperson.The property manager orders the repair. 4 tasks in detail → Real estate and constructionConstruction and trades
Enquiries, pricing documents, scheduling site visits and paperwork.
e.g. Handling enquiriesA complete enquiry.The foreman decides whether to take the job. 4 tasks in detail → Retail and tradeOnline stores
The same customer questions over and over, returns and product descriptions.
e.g. Customer questionsA draft reply.Staff handle complex cases. 4 tasks in detail → Retail and tradeWholesale and distribution
Orders buried in emails, price enquiries and order status.
e.g. Orders from emailAn order ready to enter.A sales rep confirms it. 4 tasks in detail → Retail and tradeCar repair shops and dealers
Service bookings, questions about repair status and offers.
e.g. Service bookingsA suggested appointment and a description of the job.The service advisor confirms the appointment. 4 tasks in detail → Manufacturing and logisticsManufacturing and engineering
Enquiries, technical documentation and questions about delivery dates.
e.g. Handling enquiriesA clear enquiry summary.A process engineer assesses whether the job is feasible. 4 tasks in detail → Manufacturing and logisticsLogistics and transport
Transport orders, shipment queries and checking documents.
e.g. Taking transport ordersAn order ready to go.The dispatcher confirms it. 4 tasks in detail → Travel and hospitalityHotels and accommodation
Guest questions, group offers and replies to reviews.
e.g. Pre-arrival questionsA draft reply.Reception handles special requests. 4 tasks in detail → Travel and hospitalityRestaurants and food service
Reservations, allergen questions and ingredient orders.
e.g. Table and event reservationsA draft reservation.The manager confirms larger events. 4 tasks in detail → Travel and hospitalityTravel agencies
Questions about trips, booking changes and travel documents.
e.g. Questions about tripsA shortlist of offers.A sales agent handles the booking. 4 tasks in detail → Business servicesRecruitment agencies and HR
Sorting CVs, scheduling interviews and candidate questions.
e.g. Sorting CVsA ranked list with reasons.The recruiter decides whom to invite. 4 tasks in detail → Business servicesMarketing and creative agencies
Client reports, briefs and first drafts of copy.
e.g. Monthly reportsA draft report with commentary.A consultant adds recommendations. 4 tasks in detail → Business servicesIT and software companies
Customer support, sorting requests and documentation.
e.g. First-line supportA reply or a handover to a technician.Technicians handle complex cases. 4 tasks in detail →Nothing here yet. Write to us – we will prepare a scenario for your industry.
How we start
From the catalog to daily work.
We go through every task from the catalog with you and adjust it to how you actually work.
You pick a task
From the catalog or your own. What matters is that it repeats and can be checked.
We adapt it
We agree on connections, rules and limits: what the agent prepares and what a person approves.
We test it in real work
We try it on real tasks and compare with how the work was done before.
Your industry isn't here?
Routine work looks similar in most companies. Tell us what slows you down and we'll prepare a scenario for your industry.